Which countries can you deliver to? What are the delivery charges?
For all orders in the Greece or sent to another country, we use Hellenic Post Office.
You can see the delivery charges while you checking out your order. Delivery charges depend on the country the package will be shipped.
I’ve ordered my bag. When will I receive it?
All orders will be despatched within 3 working days during the peak season. Please allow an extra 3 working days for all items that have been personalised. Some exclusions apply, in which case, it will be noted in the product description. As soon as we hand your satchel to the post office, you will receive tracking information letting you know that your order is on its way.
If your order was placed more than 10 working days ago, please contact our customer service team on support@tkwoodenbags.com and we’ll be happy to help you.
Where will my order be shipped from?
Our wooden bags and accessories are handmade in the Greece. All products are shipped worldwide from our distribution centre in the Greece.
Can I cancel an order?
We work our hardest to ensure your TK Wooden product is in your hands as soon as possible. This does mean that we are unable to make order amendments and address amendments. We are also unable to cancel your order once it has been placed, however you can return your parcel if it is unwanted. To find out how, please see our returns page.
PLEASE NOTE that any orders that have been personalised in any way cannot be cancelled once you have confirmed your order, we apologise for any inconvenience.
Can I have my item gift wrapped?
Every TK Wooden Bag is packaged in one of our wooden boxes, ready to be delivered as a gift. If for any reason you are returning or exchanging products, wooden box should be returned. For more information please contact our customer service team on support@tkwoodenbags.com.
How can I pay?
We have 4 methods of payment – Amex, Mastercard, Visa & Paypal. If you have any problems placing your order then you can contact our customer service team on support@tkwoodenbags.com.
PLEASE NOTE: Any delivery instructions on Paypal orders must be made on our website, not on the Paypal payment page.
What currency will I be billed in?
All prices on the TK Wooden Bags website are in € (Euro), the official currency of the European Union.
Will I need to pay customs duty on my bag order?
If you order from our site for delivery to any other country outside the EU, including Switzerland or Norway, your order may be subject to import duties when your delivery reaches the destination. The Cambridge Satchel Company has no control over these charges and cannot predict their amount. You will be responsible for payment of any such import duties, taxes and admin fees incurred, therefore we recommend that you contact your local customs office for further information before placing your order.
Please note that we have no control over these charges and we cannot predict their amount, as these are calculated externally outside of The Cambridge Satchel Company. Where applied, you will be responsible for payment of any such import duties, taxes and admin fees incurred, therefore we recommend that you contact your local customs office for further information before placing your order.
For further information and returns information please see our terms and conditions.
How do I return my bag if it is not suitable?
For more information on returns please see Returns.
If I purchased a bag as a gift and it is not suitable, can I return it?
You can refund or exchange all unused and unpersonalised purchases within 28 days of you receiving your parcel. We do request that you get in touch with us regarding the return of your bag within 14 days. We do not offer refunds or exchanges on products which have been personalised.
My bag is faulty. Can I get a refund or exchange?
TK Wooden Bags company bags are manufactured to a very high standard but sometimes, as these bags are handmade, it’s possible for a fault to occur.
If you believe there is a fault with your order please contact us via email with photographic evidence of the fault and we will advise you of our returns procedure.
If you wish to return the bag as it does not suit your requirements please request a returns form from our customer services team. Returns will only be accepted if the product is unpersonalised and in a new, unused condition.
How should I care for my bag?
Please see our handy tips on this page.
Do you offer a guarantee on products?
Yes. The TK Wooden Bags company takes great pride in the design and craftsmanship of all its products, and we aim to apply the highest manufacturing standards throughout our products.
We strive to make sure every item we sell is perfect, and in the unlikely event that a TK Wooden Bag product does not match up to our high standards we will try our hardest to address the problem.
Our wooden bags and accessories all carry a 12-month guarantee. If within this period you find fault with your product, we offer a repair or replacement service at no extra cost to you.
Should you have any concerns with your purchase outside of this period then please do let us know, as we will endeavour to assist you and offer a repair where possible however there may be a small charge for any repairs outside of the guarantee but we will always advice of any cost’s before we proceed.
Please note an original proof of purchase will be required.
Colour
We cannot guarantee that colours on the website will be true to life. This depends partly on the colour settings of your computer and monitor and partly due to the natural variations in wood grain and the colour of leather.
Due to the tanning and manufacture process some colour transfer may occur and water spotting may happen if the bag is exposed to rain – we cannot accept responsibility when this occurs.
Can I find out if you have a specific bag in stock?
Yes, we try to keep website always updated regarding stocks for evey product we sell online.
How can I change my delivery address?
The delivery address you have entered in to our system is the address your order will be despatched to unless otherwise stated. The website may not appear to have registered this change, however please be reassured it is correct in our system.
We will always do our upmost to make changes to delivery addresses, however these amendments cannot be made once the order has entered the final processing stage so please ensure any changes to your delivery address is made as soon as possible.
How can I amend my order?
Please refer to the contact us section. This will allow you to send us an email, you can then inquire if any changes can be made to your order. Please note that while we will do our upmost to make amendments to order details we cannot guarantee any changes are made to orders after they are placed on our website.
We advise when you place your order at the checkout, that we can’t make any changes or cancel your order once it has been placed with us. If your order has been processed in the system then we will not be able to apply any changes, but by all means send us an email and we will look into the status of your order and amend the details is possible.
TK Wooden Bags
Kavala, Macedonia, Greece